Help desk support software for today’s fast-evolving modern business
TICKET SYSTEM
Full Featured Ticketing System with Support to Multiple Departments, Auto Assign & SLA
EMAIL SUPPORT
Easily convert your incoming support emails to Tickets and auto-assign to staffs.
LIVE CHAT
Use the integrated chat system to answer your clients. Record offline chats too.
SELF SUPPORT
Publish the help articles, faq, videos & pdf in the self serving portal
SOCIAL MEDIA
Address the queries and request made in social media include Twitter & Facebook.
INTEGRATION
Integrate with VOIP Services and provide support trough Voice also
A COMPLETE ONLINE HELP DESK SOLUTION FOR PROVIDING PROFESSIONAL SUPPORT TO YOUR PRODUCTS / SERVICES
Helpsumo is a hosted online helpdesk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
MOBILE READY
Responsive HTML5 Design
CUSTOMIZABLE
Designer Friendly
CLOUD BASED
Access From Everywhere
LIVE CHAT
Connect instantly
SECURE & SAFE
Your Data is Protected
99.99% UPTIME
Available always
Designed for delightful User Experience
Helpsumo is completely redesigned to give best user experience to all the user types. The interface for each user is carefully designed to increase the productivity.
YOUR CUSTOMER
Helpsumo make it easy for your customer to get in and contact the support or post the query to support.
Your Agent
Helpsumo increases the priductivity of your agent by providing them the needful tools & communication channels.
The Manager
Helpsumo provides helpful reports, powerful dashboard to give the manager a complete picture on efficiency of helpdesk
Integrate with Helpsumo
Dedicated apps
Desktop apps that works both in Windows and Mac
Predefined responses
Multitask like a champion with predefined live chat responses
Make Use of any IM client
Manage live chats with your favorite IM apps
Skill tags
Group your team based on their skills, languages and specialisation
Chat teams
Easily set up teams for speedy and easy organization and reporting
Supervisor mode
Lend a hand to starters with silent supervisor mode. Manage all your conversations from one place and make your customers happy everytime.
Live conversations
Strike up a conversation with your customers in real time with our Live Chat feature. Live chat is a fast and most effective way to connect with your customers. Answer your customers instantly with live chat
